Frequently Asked Questions
Got questions about podiatry, foot health, or your upcoming visit? We’re here to help!
Below you’ll find answers to the most common questions our patients ask, from what a podiatrist treats to how to prepare for your appointment.
If you can’t find what you’re looking for, feel free to reach out to our friendly team. We’re always happy to help!
What does a podiatrist do? 🦶
Podiatrists are university-trained healthcare professionals who specialise in diagnosing, treating, and preventing conditions affecting the feet, ankles, and lower limbs. This includes joint, muscle, nerve, skin, nail, and circulation issues, from sports injuries and arthritis to ingrown toenails, warts, corns, and calluses.
Our podiatrists assess posture and movement, provide tailored treatment plans, and use advanced techniques like orthotics, shockwave therapy, and regenerative care.
At Custom Podiatry Services, all clinicians are registered with AHPRA, members of the Australian Podiatry Association, and work closely with other health professionals to deliver holistic, high-quality care.
Do you offer parking? 🚗
Yes, both of our clinic locations offer convenient parking:
Parkside:
- Rear parking via Blyth Street
- On-street parking on Blyth Street
- Midday parking is available on Fullarton Road in front of the clinic
Belair:
- Onsite visitor parking at 2 Kalyra Road, Belair
What conditions can a podiatrist treat? 💪
Our podiatrists treat a wide range of foot and lower limb conditions, including:
- Foot, heel, or arch pain
- Bunions and aching legs
- Gait or walking issues
- Skin and nail conditions (ingrown nails, corns, warts, calluses)
- Muscle, tendon, joint, or ligament injuries
- Arthritis and diabetes-related complications
- Children’s foot development and growing pains
We’re here to help you stay active, pain-free, and confident on your feet. View all conditions we treat.
Do I need a referral to see a podiatrist? 📑
In most cases, you don’t need a referral to see one of our podiatrists. However, if you’re a Department of Veterans’ Affairs (DVA) patient or attending under a Medicare Chronic Disease Management Plan (EPC), a current referral from your GP is required.
Are appointments covered by private health insurance? 💳
Yes, if you have private health insurance with extras cover, you may receive a rebate for podiatry services. We offer on-the-spot claiming through TYRO, which supports 98% of health funds.
Our Parkside clinic is a BUPA Members First provider, which means capped fees and higher rebates for eligible patients.
If you’re unsure about your level of cover, feel free to call our clinic, we’re happy to help.
Are Custom Podiatry Services podiatrists certified? 🎓
Absolutely. All of our podiatrists are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and are members of the Australian Podiatry Association.
They also hold current police clearances and are committed to ongoing professional development, so you’ll always receive care based on the latest evidence and best practices.
Is it expensive? 💰
We offer high-quality, personalised care at competitive rates.
As a BUPA Members First provider (Parkside clinic), we also offer added value with higher rebates and the certainty of capped fees on most services.(Please refer to BUPA for full terms and conditions.)
If cost is a concern, feel free to get in touch. We’ll help you understand your options.
How do I book an appointment? ☎
Booking is easy! You can schedule online in just a few clicks via our online booking system, or give us a call on (08) 7081 9805, and one of our friendly team members will be happy to assist.
What should I bring to my appointment? 💼
To help us provide the best possible care, please bring:
- A referral (if required)
- Your private health fund card (for on-the-spot claiming)
- Medicare card (if applicable)
- Any relevant medical reports or imaging (X-rays, ultrasounds, MRIs, etc.)
- A few pairs of your shoes, especially ones you wear often, those causing discomfort, and exercise footwear
- Comfortable clothing, in case a movement or gait assessment is needed
Not sure what’s relevant? Just call, we’re happy to help.
What should I expect during my first consultation? 🥰
Your initial consultation is thorough and tailored to you. We will:
- Discuss your symptoms, lifestyle, and contributing factors
- Review your medical history
- Perform a full assessment of your lower limb and foot health, including gait, posture, and joint function
- Provide a diagnosis and develop a personalised treatment plan
- Offer guidance on preventing future issues
Our goal is to ensure you feel supported, informed, and on the path to better movement and comfort.
How long is an appointment? ⏳
Appointment lengths vary depending on your needs.
Initial consultations are more comprehensive and typically run for around 50 minutes. Follow-up appointment times will be discussed based on your treatment plan
Payment and cancellation information. ✨
We are a cashless practice. Payment is required at the time of consultation via credit card or EFTPOS.
If you need to cancel or reschedule, please provide at least 24 hours’ notice to avoid a cancellation fee and allow us to offer the time to another patient.
Can’t find the answer you’re looking for? Contact our friendly team, and we’ll be happy to help.
Take the first step toward better movement.
Don’t let foot or leg pain slow you down! Book an appointment today and feel the difference expert care can make.
